Privacy Policy

Royal Reef Resort & Casino ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website relaxunwinrech.com or use our services.

1. Who We Are

We are Royal Reef Resort & Casino, located at 142 Riverside Drive, Brisbane QLD 4000, Australia. We are the data controller for the personal data we collect through this website.

2. What Data We Collect

We may collect the following types of data:

• Contact data: Name, email address, phone number -- only when you provide them through our contact form.
• Usage data: Pages visited, time spent on pages, browser type, device type, and IP address.
• Cookie data: Information stored via cookies and similar tools (see Section 6).
• Push notification data: Device tokens if you opt in to browser notifications.

We do not collect sensitive data such as health, religion, or financial details through this website.

3. How We Use Your Data

We use your data for these purposes:

• To respond to your enquiries and messages.
• To send you updates if you have opted in to notifications.
• To understand how visitors use our website so we can make it better.
• To meet our legal duties under Australian law.
• To protect the safety and security of our website.

4. Legal Basis for Processing

We process your data based on:

• Consent: When you fill in our contact form or accept cookies.
• Legitimate interest: To run our website and improve our services.
• Legal obligation: To comply with Australian law and regulations.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Hosting, analytics, and notification services that help us run the website.
• Legal authorities: If required by law or to protect our rights.

All third parties must handle your data in line with this policy and relevant privacy laws.

6. Cookies

Our website uses cookies. These are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Needed for the site to work. Cannot be turned off.
• Analytics cookies: Help us see how visitors use the site. Only set with your consent.
• Marketing cookies: Used to track campaigns and show relevant content. Only set with your consent.

You can manage your cookie choices at any time through our cookie banner or your browser settings.

7. Data Retention

We keep your personal data only as long as needed:

• Contact form data: Up to 24 months after your last interaction.
• Analytics data: Up to 26 months.
• Cookie data: As set out in each cookie's expiry (typically 12 months or less).

After these periods, we delete or anonymise your data.

8. Your Rights

Under the Australian Privacy Act 1988 and the EU GDPR (for overseas visitors), you have the right to:

• Access your personal data.
• Correct any errors in your data.
• Request deletion of your data.
• Restrict how we process your data.
• Object to data processing.
• Request data portability (receive your data in a usable format).
• Withdraw consent at any time.

To use any of these rights, email us at support@relaxunwinrech.com. We will respond within 30 days.

For more details on your GDPR rights, visit our GDPR page.

9. Data Security

We use 256-bit SSL encryption, secure servers, and access controls to protect your data. While no system is 100% secure, we take all reasonable steps to keep your data safe.

10. International Transfers

Some of our service providers may be based outside Australia. When data is transferred overseas, we make sure it is protected by proper safeguards, such as standard contractual clauses or adequacy decisions.

11. Children's Privacy

Our website and services are not aimed at anyone under 18. We do not knowingly collect data from minors. If you believe a child has given us data, please contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will always show the latest version. We encourage you to check back regularly.

13. Contact Us

If you are not happy with how we handle your data, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.