Your GDPR Rights
Last updated: January 2024The General Data Protection Regulation (GDPR) gives you strong rights over your personal data. Even though Royal Reef Resort & Casino is based in Australia, we respect and follow these rules for all visitors, especially those from the European Economic Area (EEA) and the United Kingdom.
Data Controller
Data Controller: relaxunwinrech.com (Royal Reef Resort & Casino)
Contact Email: support@relaxunwinrech.com
Address: 142 Riverside Drive, Brisbane QLD 4000, Australia
Your Rights Under GDPR
You have the following rights regarding your personal data. You can exercise any of them by contacting us at support@relaxunwinrech.com.
1. Right of Access
You can ask us for a copy of all personal data we hold about you. We will provide this in a clear, readable format within 30 days of your request. There is no charge for this.
2. Right to Correction
If any of your data is wrong or incomplete, you can ask us to fix it. We will make the correction as quickly as possible and let you know when it is done.
3. Right to Deletion (Right to Be Forgotten)
You can ask us to delete your personal data. We will do so unless we have a legal reason to keep it (for example, to comply with tax or gaming regulations). If we delete your data, we will also ask any third parties we shared it with to do the same.
4. Right to Restrict Processing
You can ask us to limit how we use your data. This means we will store it but not process it further. You might use this right while you dispute the accuracy of your data, or if you object to our processing.
5. Right to Data Portability
You can ask us to give you your data in a structured, commonly used, machine-readable format (such as CSV or JSON). You can also ask us to transfer your data directly to another controller, where technically possible.
6. Right to Object
You can object to us processing your data for certain purposes, including direct marketing and profiling. If you object to marketing, we will stop straight away. For other objections, we will review your request and respond within 30 days.
How to Withdraw Consent
If you gave us consent to process your data (for example, by filling in our contact form or accepting cookies), you can withdraw that consent at any time. Here is how:
For contact form data:
Email us at support@relaxunwinrech.com and ask us to delete your data. Include the email address you used in the form so we can find your records. We will confirm deletion within 30 days.
For push notifications:
You can turn off push notifications in your browser settings at any time. Here is how for common browsers:
- Chrome: Settings > Privacy and Security > Site Settings > Notifications
- Firefox: Settings > Privacy & Security > Permissions > Notifications
- Safari: Preferences > Websites > Notifications
- Edge: Settings > Cookies and Site Permissions > Notifications
For cookies:
You can manage cookies in several ways:
- Cookie banner: When you first visit our site, use the cookie banner to choose which cookies you accept. You can change your choices by clearing your cookies and visiting again.
- Browser settings: Most browsers let you block or delete cookies in their settings menu.
- Third-party tools: Browser extensions like "Cookie Auto-Delete" can help manage cookies.
Keep in mind that blocking essential cookies may stop parts of the site from working properly.
How We Process Your Data
We process personal data based on these legal grounds:
- Consent (Article 6(1)(a)): When you fill in forms, accept cookies, or opt in to notifications.
- Legitimate interest (Article 6(1)(f)): To run and improve our website, protect against fraud, and understand how visitors use the site.
- Legal obligation (Article 6(1)(c)): To meet our duties under Australian and EU law.
Data Retention
We keep your data only for as long as needed:
- Contact form submissions: up to 24 months.
- Analytics data: up to 26 months.
- Cookie data: as per each cookie's expiry period (usually 12 months or less).
After these periods, data is deleted or anonymised.
International Data Transfers
As an Australian business, some data may be stored or processed outside the EEA. When this happens, we make sure proper safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission.
- Adequacy decisions where the country provides an adequate level of data protection.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you.
Making a Request
To exercise any of your GDPR rights:
Email: support@relaxunwinrech.com
Subject line: GDPR Request - [Your Right]
Include: Your full name and the email address you used on our site.
We will respond to all valid requests within 30 days. If your request is complex, we may extend this to 60 days and will let you know.
We may need to verify your identity before acting on your request. This is to protect your data from being shared with the wrong person.
Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with:
- Your local data protection authority in the EEA or UK.
- The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We encourage you to contact us first so we can try to resolve the issue directly.
Contact Us
Email: support@relaxunwinrech.com (24-hour support)
Email: info@relaxunwinrech.com
Email: contact@relaxunwinrech.com
Address: 142 Riverside Drive, Brisbane QLD 4000, Australia